Frequently Asked Questions

Ordering and Billing
How can I manage my selected items?

You can simply click the “shopping cart” icon at the top right corner at our website to manage your choice. All the selected items are stored in your cart and you can manage your order before checking out.

Can I place an order without a GMYLE account?

Sure. But it is recommended to register a GMYLE account to manage all your orders. Your mailing address and the order(s) summary will be stored with your GMYLE account.

Register a GMYLE account
I have forgotten to enter a promotion code when checking out. What can I do?

Please contact our Customer Service team at support@gmyle.com with your order number as well as the discount code / offer that you are after. We will be happy to evaluate what you should pay whenever the discount code / offer is applicable.

Please note that we are unable to apply the adjustments 5 days after the date of ordering or promotion expiry date, whichever comes earlier.

What should I do if I have provided a wrong shipping address?

Please contact our Customer Service team at support@gmyle.com as soon as possible. We try our best to help you correct the mailing address but we cannot guarantee that all the amendments can be made in time before dispatch to ensure the accuracy of your order and shipment.

Can I modify my order after submission?

Please contact our Customer Service team at support@gmyle.com as soon as you can. We will cancel and refund your order so that you can place the correct order again.

If you have already received your order, you are required to follow the procedures of return and refund within 3 months from the date of dispatching your order(s). Please check our Return & Refund Policy for further information.

Why can’t I place the order when I wish to check out?

Some of our items cannot be shipped to your mailing address and this can be one of the reasons why you are unable to place your order. For more details about your order, please contact our Customer Service team at support@gmyle.com.

When I am placing my order, it states that I can’t check out. What can I do?

You can try using another card for payment without any concern as all your personal information will be encrypted by Stripe with the highest level of security certification (PCI Level 1 compliance).

If the problem continues, we suggest you to contact your card-issuing bank to know more about why you are unable to check out with your card.

What can I do if there is any missing when I receive my order?

It is suggested to check the parcel(s) when you have received your order. If you have checked and the item you have ordered is still missing, please contact our Customer Service team at support@gmyle.com.

Shipping
Do you ship worldwide?

For most of our products, we offer worldwide shipping except for products with lithium battery that we can only deliver to limited regions due to the restrictions of lithium battery shipment.

Regions that we can manage to dispatch products with lithium battery are:

  1. Australia,
  2. Hong Kong,
  3. United States, and
  4. Member States of European Union (except Croatia).

If you are not sure whether we can arrange the shipment to your mailing address, please refer to the particular product page for the shipping information.

What kinds of deliveries you are offering?

We provide Standard Delivery without tracking number and Expedited Delivery for prompt delivery.

Regions that can be shipped with Expedited Delivery are:

  1. 48 Contiguous United States (excluding Alaska and Hawaii),
  2. Washington D.C., and
  3. United Kingdom.

Orders within United States will be delivered by either USPS or UPS depending on what kinds of shipping method you are choosing. International orders will be delivered by the national postal service of the designated region. You may have to pick up your order(s) at post offices. Please check the practices of the region you are staying.

Are there any shipping fee?

For Expedited Delivery, the rate is $14.98 per entire shipment.

For Standard Delivery, the rate differs for domestic addresses (Hong Kong, United Kingdom and United States) and international addresses:

  • Domestic Standard Delivery - $4.98 per entire shipment, and
  • International Standard Delivery - $9.98 per entire shipment.

International Delivery may also be subject to import fees, custom duties or other taxes imposed by the designated region. Please note that we are not responsible for all duties and taxes incurred as we cannot determine and estimate these fees during checkout.

Free shipping for Standard Delivery is provided for all orders OVER $40.

When will I receive my order after placing the order?

For Expedited Delivery, it normally takes 2 – 3 business days upon arrival.

For Standard Delivery, delivery time varies depends on where the destination is and the efficiency and expediency of the designated region’s postal service. Orders can be delivered:

  • within 4 – 7 business days for Domestic Delivery, and
  • within 7 – 14 business days for International Delivery.

It may take more than 14 business days for orders delivering to rare districts. Delay of delivery shall be expected if your order is checked by custom for International Delivery.

How long does it take for processing my order to shipment?

Normally, orders will be shipped within 2 business days (i.e. Monday to Friday excluding public holidays) once the payment is cleared and all the information you provided is correct.

Please note that all orders will be shipped on business days ONLY.

Can I check my order by using tracking number?

We cannot guarantee that all Domestic Deliveries can be shipped with an individual tracking number. If the parcel is shipped with a tracking number, we will update you by email. If you have any inquiry about the status of your orders, please contact our Customer Service team at support@gmyle.com.

For International Deliveries, we are sorry to tell you that no tracking number will be provided.

Warranty
What kinds of product can enjoy the protection of GMYLE warranty?

All products purchased from our website can enjoy a 2-year warranty, starting from the date of shipment from our warehouse or retail purchase date by the original end-use purchaser.

Please note that this warranty is extended only to the original end-use purchaser or the person receiving as a gift. An original or copy of order number from GMYLE or authorized reseller proof of purchase shall be kept in order to enjoy our 2-year warranty service.

Do I need to register my order first to enjoy the warranty?

It is not necessary but recommended to register first. We provide our warranty service based on the order number from the transaction when your order is made. In other words, YOUR ORDER NUMBER MUST BE RETAINED to enjoy our warranty service.

To secure your 2-year warranty period, we strongly suggest you to register at our website.

Warranty Registration
Return and Refund
Do you accept return if I’m not satisfied with the product?

If you are not completely satisfied with our products including custom cases, you may be eligible to return the item for a refund. For eligible products, you have up to 3 months from the date of dispatching your order(s) to initiate a return. Please contact our Customer Service team at support@gmyle.com for guidance.

Returns are subject to our Return & Refund Policy. If you are returning an incorrect or defective item dispatched by us, we will refund the return shipping charges. Or else the sender has to bear the responsibilities of all the fees occurred during shipping.

How can I get the refund?

Your refund will be issued after we receive your item(s) WITH A RMA# ON THE PACKAGE and your refund will be returned to your card-issuing bank account directly.

Should you seek for further assistance, please contact us at support@gmyle.com without hesitation.

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