Q&A - GData Travel SIM Card

Activation
Q: How do I activate the Data Plan/ Top-up Pack?

A: After purchase the Data Plan / Top-up Pack, the Data will be automatically activated once you start using the network at the destination.

Q: I activate the Data Plan/ Top-up Pack at night, will it be counted as 1 day?

A: Yes, it will be counted as 1 day. Daily defined as the roaming country (capital) or region local time 00:00 – 23:59. For example, if you purchase a 14 days plan and start using at 5 p.m. after you arrive at the destination, it will be counted as the first day of the plan and will end at the 10th day 23:59.

Q: I purchased the SIM Card bundled with Data Plan (i.e. 5GB/14 Days, 12GB/ 30 Days), can I use it later or use the days separately?

A: Yes, you can use it later. The unused Data Pack is valid for 365 Days (counted by the date of purchase) without activation.
But you cannot use the days separately. The Data Plan will be counted consistently starting from the day it activated.

Q: I purchased the Top-up Data Pack(s), can I use them later or use them separately?

A: Yes, you can use them later. The unused Data Pack is valid for 365 Days (counted by the date of purchase) without activation.
You can also use them separately; for example, you buy Japan Data Pack for 10 Days, you can use part of them first, and use the following day(s) within 365 days from it's purchase day.

Q: Can I register multiple SIM card with the same email?

A: No, one email only can register with one email.

Q: SIM Card use with Router, pocket wifi, wifi egg etc.

A: Yes, it can.

Add Top-up Pack
A: How to Add Top-up Data Pack to my SIM Card?

A: Please visit Here, choose your destination & no. of days, enter the ICCID and finish the purchase.
Video Tutorial: Here

Trouble Shooting
Problem During Activation

Normal Situation - inserts the SIM Card, then turn on Data Roaming function. The SIM Card will function after 3-5 minutes.

1) Check if your phone is unlocked phone (Locked phone user cannot use SIM card out of its current network service provider.)

2) Restart the phone, and wait 3-5 minutes.

3) Manually Setting:
IOS:
1) Go to Settings
2) Choose “Mobile Data”
3) Make sure “Data Roaming” is turned on
4) Choose the provided operator in “Network Selection”
5) Go to Mobile Data Network
6) Choose/Enter “ctm-mobile” in the APN, "3gnet " for using in Hong Kong, Japan, Australia, Laos, New Zealand, Cambodia, Philippine, Vietnam and Russia.


Android:
1) Go to settings
2) Choose connection and enter Mobile Network
3) Make sure “Data Roaming” is turned on
4) Choose the provided operator in Network Operator
5) Choose Access point name
6) Choose/Add “ctm-mobile”, "3gnet " for using in Hong Kong, Japan, Australia, Laos, New Zealand, Cambodia, Philippine, Vietnam and Russia.

Problem During Using Sim Card in Hong Kong

According to The Hong Kong Telecommunications (Registration of SIM Cards) Regulation, all existing pre-paid SIM (PPS) card users are required to complete real-name registration to use sim card in Hong Kong.
please visit https://www.gmyle.com/hksimreg to complete the registration.